Refund policy

Effective date / Дата редакции: 7 November 2026 / 7 ноября 2026 г.

Политика возвратов денежных средств за цифровые продукты Merchant CSV Lab.

Seller and website operator / Продавец и оператор сайта:
ИП Новиков Владимир Борисович
ИНН 770177857490

Website: merchant-csv-lab.pages.dev. Contact, purchase claims and personal-data requests: support form / форма обратной связи.

1. What this policy covers / Предмет политики

This policy covers one-time purchases of our offline digital toolkits. Free online tools do not require payment. There is no recurring subscription to cancel.

2. How to request help or a refund / Порядок обращения

Open the support form, select “A purchase or download”, and include the email used for purchase, toolkit name, invoice or order reference, and a description of the problem and requested remedy. Screenshots may be described in the message. Do not include card details, passwords, private access tokens or source CSV contents. If the form fails, use the contact included with the purchased toolkit or the support route available on your Lava purchase.

3. Review and remedies / Рассмотрение и способы решения

We review delivery failures, incorrect or materially defective files, duplicate charges and other refund requests against the purchase records and applicable law. Depending on the issue, the remedy may be restoration of access, delivery of the correct file, correction of a defect, or a refund. Tell us if a proposed technical remedy does not resolve the issue. A request concerning a duplicate charge should identify both transactions. The availability of the free tool or the fact that content is digital does not remove mandatory rights.

4. Refund processing / Проведение возврата

Approved refunds are processed through Lava and its payment providers, normally to the original payment method where supported. Completion time depends on the provider and receiving bank; submitting a request does not itself complete a refund. We communicate the decision and next steps using the contact you provide, subject to applicable legal deadlines. Refund and dispute handling by the payment platform may also apply under its terms.

5. Access after reversal / Доступ после возврата

Further downloads may be suspended following a refund or chargeback. Files already downloaded cannot be remotely removed. Mandatory statutory rights remain unaffected; this policy does not impose a blanket “no refunds for digital goods” rule.

Online report delivery / Выдача онлайн-отчётов

This policy also covers USD 5 online reports. A technical retry or re-download of the same paid report during its access period is not a new purchase. If payment is confirmed but delivery fails or the result is materially defective, contact support with the order reference for correction, recovery or a refund as appropriate. Do not make a second purchase to fix a delivery failure. Changing source data or settings creates a different report. Mandatory consumer rights remain unaffected.